Ordering Information

FedEx Ground Transit Time Drop Down Box

Use to calculate how long your order will take to arrive via FedEx Ground.

Simply Click on the drop down box and select your state to get your ETA. Days are in business days for transit time & do not include the 0-2 days it takes for gift orders to ship or 1-5 days for paint orders to ship.

Choose your State Below to get your transit time. AL-Alabama 5 Days AK-Alaska 6 Days *Lacquer Paints can't ship to this state AZ-Arizona 3-4 Days AR-Arkansas 5 Days CA-California 2-4 Days CO-Colorado 3-4 Days CT-Connecticut 5 Days DE-Delaware 5 Days DC-District of Columbia 5 Days FL-Florida 5 Days GA-Georgia 5 Days HI-Hawaii 5-6 Days *Lacquer Paints can't ship to this state ID-Idaho 1-3 Days IL-Illinois 4-5 Days IN-Indiana 4-5 Days IA-Iowa 4-5 Days KS-Kansas 4-5 Days KY-Kentucky 5 Days LA-Louisiana 5 Days ME-Maine 5 Days MD-Maryland 5 Days MA-Massachusetts 5 Days MI-Michigan 5 Days MN-Minnesota 4-5 Days MS-Mississippi 5 Days MO-Missouri 4-5 Days MT-Montana 2-3 Days NE-Nebraska 4-5 Days NV-Nevada 2-4 Days NH- New Hampshire 5 Days NJ- New Jersey 5 Days NM-New Mexico 4-5 Days NY-New York 5 Days NC-North Carolina 5 Days ND-North Dakota 3-4 Days OH-Ohio 5 Days OK-Oklahoma 4-5 Days OR-Oregon 1-2 Days PA-Pennsylvania 5 Days RI-Rhode Island 5 Days SC-South Carolina 5 Days SD-South Dakota 4 Days TN-Tennessee 5 Days TX-Texas 4-5 Days UT-Utah 3-4 Days VT-Vermont 5 Days VA-Virginia 5 Days WA-Washington 1-2 Days WV-West Virginia 5 Days WI-Wisconsin 4-5 Days WY-Wyoming 3-4 Days

Priority Mail orders are 2-3 days transit time & typically ship the next business day from your order.

Online Ordering:If you have any questions you can contact us by  phone or email.

Return Policy:

Glass Paints-

Due to the hazardous nature of our lacquer based stains, none of the; Lacquer Based Glass Paints, Pearl Paints, Frost Paints or Crystal Paints can be returned.

Non-hazardous items may be returned, but must be sent back to Jurgen Industries within 1 week of receipt of goods. A 15% restocking fee will be charged on all returned items. Shipping charges are not reimbursable.

Hand Painted Glass Art/Glassware-

Any Returns must be notified to us within 1 week of receipt of goods.

Any Defective Products will be replaced

If you simply want to return the item because you are unhappy with it but it is not defective you will need to pay for the return shipping and we'll issues a credit for the amount of the product returned.

Special Orders:

If we place a special order to bring in an item we don't normally stock and you then choose to cancel the order before we get that item in you will be refunded 90% of the order total. If you cancel the order after it we have brought it in we can only refund 50% of the order total.

FED EX GROUND Shipping Fees:

Most orders placed are shipped Fed Ex Ground. Since all shipping companies have various fees related to each shipment we have provided a summary of the most common shipping fees below to help you better understand your freight charges.

Insurance:

Insurance fees are charged based on 1.5% of the order total.

Example: For a $100.00 order the insurance fees would be $1.50.

Residential Fees:

There are two different categories for residential deliveries. 

Regular Residential= $2.00 per box

Rural Residential = $4.00 per box

These fees are determined by FedEx based upon your location.

FedEx Air Services:

FedEx Air Services are not available for the following items due to Hazardous shipping policies: All Lacquer Base Glass Paints and Crystal Paints, Sprayway Glass Cleaner, Sprayway Plastic Cleaner, & Sprayway Clear Fixative Sealer. All other items can be shipped via Air service upon request as long as they are not shipping with any of the previously mentioned items.

Priority Mail Shipping Options:

We have to schedule Priority Mail Pickups so they typically don't ship same day. For any orders in stock they will ship out in 1-2 business days.

We some times will change the shipping option to our preferred carrier (FedEx Ground) if it can ship out sooner and get it to you quicker.

Stock Status:

Stock Status changes constantly on our site and we do our best to update it as best as possible. If there are extended delays in getting items we list them as "Pre-Order" or "Out of Stock" and provide an Estimated time of arrival. Times listed are estimates not guaranteed dates. If you order something and it is not available you will be contacted by the next business day.

Any questions about items being in stock? You can call us toll free at 1-800-735-7248 or email us.

Shipping Lead Times & Transit Times:

Shipping Lead Times for Giftware orders:

If you need an order by a certain day please make a note of it on the order and we will make sure your order arrives when you need it. If we cannot fulfill your required date we will contact you.

All Giftware orders that are in stock at time of purchase typically ship within 1-2 business days of order. If an item is not available for immediate shipment we will notify you so you can decide to adjust your order or place a back order for any out of stock items.

Shipping Lead Times for Glass Paint Orders:

All orders Ship within 1 week from the time the order is received.

We work hard to ship all orders promptly and most orders do ship within a few days, however, some orders can take up to 1 week to ship depending on the current order volume, order size, & current stock.

* Any orders placed for a FedEx Express shipping service ships out the next business day. If we can not ship your Express package the next business day you will be notified.

FedEx Ground Transit Time Drop Down Box

Use to calculate how long your order will take to arrive via FedEx Ground.

Simply Click on the drop down box and select your state to get your ETA.

Choose your State Below to get your transit time. AL-Alabama 5 Days AK-Alaska 6 Days *Lacquer Paints can't ship to this state AZ-Arizona 3-4 Days AR-Arkansas 5 Days CA-California 2-4 Days CO-Colorado 3-4 Days CT-Connecticut 5 Days DE-Delaware 5 Days DC-District of Columbia 5 Days FL-Florida 5 Days GA-Georgia 5 Days HI-Hawaii 5-6 Days *Lacquer Paints can't ship to this state ID-Idaho 1-3 Days IL-Illinois 4-5 Days IN-Indiana 4-5 Days IA-Iowa 4-5 Days KS-Kansas 4-5 Days KY-Kentucky 5 Days LA-Louisiana 5 Days ME-Maine 5 Days MD-Maryland 5 Days MA-Massachusetts 5 Days MI-Michigan 5 Days MN-Minnesota 4-5 Days MS-Mississippi 5 Days MO-Missouri 4-5 Days MT-Montana 2-3 Days NE-Nebraska 4-5 Days NV-Nevada 2-4 Days NH- New Hampshire 5 Days NJ- New Jersey 5 Days NM-New Mexico 4-5 Days NY-New York 5 Days NC-North Carolina 5 Days ND-North Dakota 3-4 Days OH-Ohio 5 Days OK-Oklahoma 4-5 Days OR-Oregon 1-2 Days PA-Pennsylvania 5 Days RI-Rhode Island 5 Days SC-South Carolina 5 Days SD-South Dakota 4 Days TN-Tennessee 5 Days TX-Texas 4-5 Days UT-Utah 3-4 Days VT-Vermont 5 Days VA-Virginia 5 Days WA-Washington 1-2 Days WV-West Virginia 5 Days WI-Wisconsin 4-5 Days WY-Wyoming 3-4 Days

Transit times do not include order fulfillment time.